CONFIRMATION OF PAYMENT

We do not accept your booking until the confirmation document is issued.

YOUR DEPOSIT

The deposit must be returned with your booking form. If you cancel the booking after we have accepted it, a scale of cancellation charges will apply which are listed in these Conditions.

YOUR FINAL PAYMENT

This must be sent so that it arrives in our office no later than 8 weeks before departure. This date will be clearly shown on our final invoice and failure to pay the balance by this date may result in the holiday being cancelled and our cancellation charges will then apply. The cancellation charges represent the amounts we have contracted to pay the villa owners and hotels on our website.

CANCELLATION BY YOU

1. Any cancellation must be notified to us in writing.

2. If you or anyone contained in your booking form has to cancel the holiday more than 8 weeks before departure you forfeit the deposit paid. In the case of villas requiring a higher deposit, if we can re-sell the cancelled holiday only £150 per person of the deposit paid will be forfeit.

3. If you or anyone contained in your booking form cancels the holiday less than 8 weeks before departure, the following scale of cancellation charges apply to the full holiday cost.
* 36-56 days notice prior to departure 40%
* 15-35 days notice prior to departure 70%
* 14 days or less prior to departure 100%

4. If you cancel and we re-sell your holiday or part of it, we will refund all costs recovered except your deposit regardless of when the cancellation is made.

5. You are strongly advised to take out your own or our holiday insurance which will include cover, under certain circumstances, of cancellation charges.

CANCELLATION OR ALTERATION BY US

1. In very rare circumstances we may have to cancel, alter or amend your holiday. Therefore we reserve the right to withdraw a booking for any reason prior to the date on which the balance is due or at any time in circumstances of war, threat of war, political unrest or other circumstances amounting to force majeure. In the event of withdrawal by us all money paid including deposits will be refunded and there will be no further claim against us. When practicable an alternative offer will always be made which you may accept if you wish.

2. If it is necessary to change your villa or hotel after you have paid the balance, an alternative villa or hotel of at least an equal standard will be offered where possible. You can either accept the alternative or we will refund the total amount you have paid.

3. If you should book flights with us as part of your holiday and there are, for any reason, are changes to airlines or flight times we will inform you immediately they become known.

VILLA HOLIDAY COMPLAINTS

If you have any cause for complaint please report to our agent on the Costa Smeralda so that they have the opportunity of putting matters to rights. If you feel that your complaint has not been dealt with satisfactorily, please notify us in writing within 28 days of your return.

HOTEL HOLIDAY COMPLAINTS

The procedure for villa holiday complaints applies except that in the first instance the complaint should be reported to the hotel manager and not our agent.

CONSUMER PROTECTION

The air holidays and flights in this brochure are ATOL protected under our Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 1013. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

GENERAL CONDITIONS

We undertake to exercise all due diligence to ensure that the holiday booked by you is provided in accordance with the contract between us. In addition we accept further liability as set out in the following paragraphs (please note clauses 1, 2 and 3 do not apply to accommodation only bookings).

1. We accept responsibility for ensuring that the holiday you book with us is supplied as described in this brochure and that the services offered reach a reasonable standard. We accept responsibility for the acts and/or omissions of our employees, suppliers and sub-contractors (providing they were at the time carrying out work authorised by us) except where death, personal injury or illness results - dealt with below. Our maximum liability (except for death or personal injury) is limited to twice the price paid by the person(s) affected in total.

2. Subject to these booking conditions we accept responsibility should you or any member of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us except where the failure to perform or improper performance was due to your own acts and/or omissions or those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care.

3. It is a condition of the acceptance of liability set out in clauses 1 and 2 above that you notify us of any claim. When any payment is made to you or a member of your party that person must assign to ourselves or our insurers any rights they have to pursue any third party.

4. In all cases our liabilities in respect of air carriers or providers of accommodation or transport will be limited in the manner provided by the relevant international convention.

5. We regret we cannot accept liability where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to force majeure.

Please note that if your holiday arrangements with our company include travel by air, the contract between us is not an agreement for carriage by air but involves only an undertaking by us to reserve on your behalf accommodation on the aircraft. Airlines and car hire companies have their own contract terms, which will apply as between you and the company concerned. These terms, copies of which are available for inspection may incorporate the provisions of certain international conventions which limit legal liability.

In respect of accommodation we accept no liability for failure of any local public supply over which we have no control nor of the unavoidable or unforeseen failure of any mechanical equipment in a villa or its grounds but we shall use our best endeavours to arrange immediate repairs.

COSTA SMERALDA HOLIDAYS LTD 177b New Kings Road London SW6 4SW Tel 0044 (0)20 7493 8303 Fax 0044 (0)20 77315305		The air holidays shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 1013. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more.

CHILDREN'S REDUCTIONS

All our hotels give reductions for a child sharing a room with two adults and the Ginestre also has a 'family plan' for two adults and two children in adjoining rooms. Please contact us for exact details of the child reductions applying to the hotel you are interested in.

As our villas our priced by the number of people occupying the villa, regardless of adult or child, we regret there are no reductions for children in our villa holiday prices/

For infants under 2 years we make a nominal charge of £45 for the flight and providing a cot in a villa. The hotels have varying charges for infants - full details on request.

VILLA HOLIDAYS

Our representative will meet you at Olbia airport or at the villa if you have been there before. She will be available during your holiday if you need any help.

Breakage deposit

The deposit varies with the villa booked but you will be informed of the amount when booking and in our confirmation document. It will be returned to you (less the cost of any damages incurred) not more than 4 weeks after the end of your holiday.

Maid service

Our representative can almost always arrange for a cleaner and/or a cook. The cost is approx. 13 eu per hour which you pay direct to the cleaner/cook. If required please indicate in the appropriate space on our booking form. As you will see in their descriptions, a cleaner and a cook are included in the rental price for villas Adi, Orto dei Limoni and Cavallo.

Telephone deposit

Most of our villas and some apartments have telephones although we find that clients are increasingly taking mobile phones. If you need the telephone in a villa that has one, a deposit of £180 per week is payable and held until the cost of calls made is calculated.

Laundry

Although each villa and apartment has sufficient linen for at least one complete change during your holiday, the cost of a linen change is not included in our villa prices. If you want to change sheets etc., dirty linen can be left in the villa to be laundered when you leave but the cost of this will be deducted from your breakage deposit. Alternatively most of our villas have washing machines. If only one set of sheets, towels etc. are used during your holiday, no deduction will be made from the breakage deposit.

Insects and other pests

Many of our villas are in rural locations and in a warm climate stray crumbs will quickly attract 'uninvited visitors', so you should put food away and keep floors and surfaces clean. Hot weather also calls for extra care with rubbish. Always tie your rubbish in a plastic bag before placing it in the dustbins.